Even the end of summer continues to bring exciting developments at TrollWall AI! AI! While the holiday season is slowly over, we've been busy revolutionizing your moderation experience with one of our biggest updates yet. Get ready for AI-powered community management that's smarter, faster, and more collaborative than ever before.
🚨 TrollWall AI Now Powered by GPT-5 🚨
This isn't just an upgrade, it's a complete transformation of what AI-powered community management can achieve.
At TrollWall AI, we've always taken pride in building world-class AI models meticulously trained and continuously refined in-house to achieve up to human-level accuracy in toxic and hate detection. Now, we're taking it a step further.
Our community management suite, with features like AI-generated Replies, Sentiment Analysis, and Smart Reporting, is officially running on OpenAI's most advanced model yet, GPT-5.
But here's what makes us different: TrollWall AI takes GPT-5 beyond out-of-the-box functionality. We fine-tune it with our annotated data, your brand voice, and community history, turning it into a senior team member who truly understands your business, your audience, and your moderation needs.
Here's what this means for you:
🟪 Smarter & faster AI assistants: Combining expert-level intelligence with unprecedented speed and accuracy in content analysis
🟪 Sharper, context-aware replies: Thanks to GPT-5's intelligent model routing that understands nuance and context better than ever
🟪 Deeper sentiment understanding: More accurate detection of tone, emotion, and nuance for reliable, authentic engagement
For us, this isn't just a tech upgrade. It's another step toward building stronger, safer, and more engaging online spaces where authentic conversations can flourish.
⚡ What's New in TrollWall AI App ⚡
🚨 New Feature: Comment Assignment
Team collaboration and accountability just received a major boost. Managing community responses across teams can be challenging, especially when tracking performance and ensuring timely responses. That's why we've introduced Comment Assignment, a powerful feature designed to streamline team workflows and improve response times.
🎯 How Comment Assignment Works: With this new feature, you can assign individual comments to specific team members who have access to your Social Account. This creates clear ownership and accountability for each interaction, making it easier to track who's handling what and how quickly responses are delivered.
🔍 Key Benefits for Your Team:
- Performance Tracking Made Easy: Measure response times for customer support teams and identify areas for improvement
- Clear Ownership: Every comment has a designated handler, eliminating confusion and duplicate responses
- Quick Filtering: Use the "assigned to me" filter to see only comments that require your attention
- Enhanced Visibility: Team members can now see colleagues who have access to the same Social Account, improving collaboration
Want this feature? It’s not active by default in the app, but you can easily enable it. To activate it, please contact your dedicated sales representative or email us at info@trollwall.ai.
Smart Filtering Options Included: Users can filter comments based on people assigned to them, making it simple to focus on their specific responsibilities. The feature includes dedicated reporting metrics so you can track team performance and optimize your community management strategy.
Ready for even more updates?
Display User Actions: You can now see exactly which team member blocked or trusted an author, providing complete transparency and audit trails for all moderation decisions. This is particularly valuable for teams that need to track moderation patterns and ensure consistent policy application.
Authors Panel Available: When selecting the "Authors" panel in the Comments page, the Social Account selector is now always available. This means you can browse authors regardless of your current Social Account filter on comments, giving you more flexibility in managing author relationships across different accounts.
With these updates, we're making your community management more intelligent, collaborative, and transparent. The GPT-5 integration alone represents a huge jump in AI capabilities, while our new assignment features transform how teams work together to create positive online spaces.
Stay tuned for more TrollWall AI updates and features coming your way this fall!